Client outcomes
Case Studies
Fifteen anonymised engagements across BPO, IT outsourcing and AI delivery, from Bogotá, Medellín, Cali and Barranquilla. Filter the portfolio to find the one closest to your situation.
- 15
- Engagements
- 4
- Delivery cities
- 5
- Languages
- 12
- Industries
Client identities are anonymised. Industry, geography, delivery city, scope and reported outcomes are presented as they occurred. Treat outcomes as directional benchmarks; we produce engagement-specific projections during discovery.
15 engagements
Spanish-language customer experience for a United States omnichannel retailer
+22 pts
Spanish-language CSAT
Contact centre and collections transformation for a Colombian bank
-85%
Call abandonment rate
Portuguese-language customer experience for a Brazilian market expansion
-86%
Portuguese average speed of answer
Technical support and field dispatch reduction for a Colombian telecommunications operator
+18 pts
Contacts resolved without dispatch
Member services for a United States regional health plan
-85%
Average speed of answer
French-language claims and policy servicing for a Canadian insurer
-67%
Claims intake cycle time
German-language customer support for a European manufacturer's Latin American operation
+27 pts
German-language service level
Track-and-trace and trade documentation for a Caribbean-coast logistics operator
-78%
Median enquiry resolution time
Citizen services contact centre for a Colombian government agency
+46 pts
Phone and digital share of interactions
Customer experience and back office for a Colombian fintech
+45 pts
First contact resolution
QA automation and release engineering for a United States B2B SaaS platform
+624%
Production releases per month
Platform engineering and reliability for a Latin American fintech
+2.67 pts
Core platform availability
Latin American Spanish training data for a global e-commerce group
+20.4 pts
Intent F1, Caribbean Spanish
Intelligent document processing implementation for a United States financial services firm
+70 pts
Straight-through processing rate
Spanish-language content moderation and classifier training for a Latin American platform
+22.0 pts
Classifier precision
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