Services
Business process outsourcing
We design and run complete business processes from Colombia, with oversight from Toronto and talent assessed at its language level before going live.
Customer-facing and back-office operations, with bilingual teams assessed by level.
What it is
BPO moves a repeatable, measurable process to a specialist partner who runs it better, faster and at a predictable cost. The value is not only saving but consistent quality, the ability to scale and the operational discipline a dedicated team brings.
What we deliver
We deliver dedicated teams or managed services across customer experience, support, sales, collections, finance, human resources and back office. Each operation is sized with the right language, the right city and a governance model that makes performance visible in real time.
Why Colombia
Colombia is one of Latin America's most mature outsourcing markets, with a bilingual workforce estimated at more than 600,000 professionals and a National Bilingualism Program that keeps expanding it. It runs on Colombia Time, UTC-5 with no daylight saving, so a Bogotá desk shares the working day with United States Eastern hours rather than handing work off overnight. That shared clock, a large young labour pool across four cities and a cost base well below onshore make it a natural home for customer-facing and back-office operations. Corpshore places each operation in the city where the required capacity actually concentrates.
Services in this line
These are the capabilities we deliver from Colombia as part of the Corpshore group.
Customer experience and omnichannel support
Voice, chat, email and social support, with bilingual teams and agreed service levels.
Technical support and help desk
Level 1 and 2 support for products and software, with measured resolution and clear escalation.
Sales, telesales and lead generation
Prospecting, qualification and closing for Spanish and English markets, with clean data to the CRM.
Collections and accounts receivable
Early and late-stage receivables managed with a professional touch that protects the customer relationship.
Finance and accounting outsourcing
Accounts payable and receivable, reconciliations, payroll and close, with controls and traceability.
Human resources and RPO
Recruitment process outsourcing, sourcing and workforce administration at regional scale.
Back office and data processing
Data entry, validation and enrichment, document management and administrative processes.
Trust, safety and content moderation
Content review and policy enforcement, with care for the wellbeing of the team.
Travel, hospitality and reservations
Reservation handling, changes and traveller support across languages and time zones.
Healthcare BPO and patient support
Appointment coordination, administrative support and patient care with careful data handling.
How we can work together
Choose the model that fits your situation, or start with a pilot and evolve.
Dedicated team
A ring-fenced team that works only for you, sized to your volumes and managed to your metrics. You set direction, we run the operation and report against agreed service levels.
Managed service
We own the outcome, not just the seats. A defined scope, a service-level agreement and our own supervision, quality and workforce management wrapped around it.
Pilot to scale
Start with a small proof on real volumes, measure against your current baseline, then scale the team once the numbers hold.
How we govern it
- Toronto oversight: client accountability, quality assurance and compliance owned from the group head office.
- Service levels agreed up front and reported in real time, with joint calibration between our quality team and yours.
- Language assessed against the Common European Framework before an agent goes live, so you hire against a measured level.
- Data handling compliant with Ley 1581 de 2012 and Decreto 1377 de 2013, supervised by the Superintendencia de Industria y Comercio.
Process and methodology
- 1
Discovery: we map the process, volumes, languages and the metrics that matter.
- 2
Design: we define the service model, the delivery city and the ramp plan.
- 3
Selection: we recruit and assess by CEFR level and by role competency.
- 4
Transition: knowledge transfer, scripts and systems, with quality from day one.
- 5
Operation: weekly governance, quality assurance and continuous improvement.
Best-fit cities
Bogotá for large bilingual operations and regulated work, Barranquilla and Cali for customer experience on an efficient cost base, Medellín where the process leans on technology.
LocationsRelevant industries
Financial services, healthcare, retail and e-commerce, technology, telecommunications, travel and logistics.
IndustriesFrequently asked questions
Ready to size your operation?
Book a discovery call or request a proposal. We respond within six business hours.